ZUBE’S Q&A
GENERAL
To sign up and register for ZUBE, please follow these steps:
1. Visit the Website: All registrations are conducted through the ZUBE website. Fill out the “Sign Up” form to begin the process.
2. Purchase the Starter Pack: After registering, you will need to buy the ZUBE Laundry Starter Pack for £5 through your online account. £2 of this fee is donated to Student Minds, our corporate partner and the leading mental health charity for students in the UK. The remaining £3 covers the cost of the pack, and ZUBE does not profit from this sale! Please bring your Student ID card.
3. Locate a ZUBE Kiosk: Visit your nearest ZUBE Kiosk to pick up your starter pack and utilise the services. You can find a list of kiosk locations and their opening hours on the locations page.
If you have any questions or need assistance, feel free to visit a ZUBE Kiosk, where staff can help you with registration and address any inquiries you might have.
The ZUBE Laundry Starter Pack contains:
1 x ZUBE Laundry Bag
2 x Mesh Bags
1 x ZUBE Suit Carrier
Payment can be made by card or cash at the time off drop off.
Your clothes will be returned to the Zube Kiosk, on your chosen pick up day, ready for you to collect.
If you can’t be there, no problem! You can ask a friend to collect your clothes for you. Just make sure they have a screenshot of your order confirmation, as we will need this to release your laundry.
● Important: Be careful about who you share your account details with. Anyone who has your confirmations can collect your laundry on your behalf.
If you misplace your order confirmation, here’s what to do:
● Check your online account or emails—you should have a digital copy there.
● If you still can’t find it, feel free to reach out to us, and we’ll assist you.
ZUBE SERVICES
ZUBE Kiosk
A fully ZUBE staffed drop & pick up point. Feel free to pop in if you would like to speak to us, or have any questions. A Zube team member will be pleased to assist.
ZUBE Mobile Kiosk
ZUBE’s Mobile Kiosks with a staffed ZUBE team member will be located at specific points across the city for your convenience. You will be find a list of Zube kiosks on our locations page by clicking here.
ZUBE Campus Collection & Delivery – Coming Soon
If you have opted for ZUBE Campus Collection & Delivery, our driver will collect your ZUBE Bag on their next scheduled date.
ZUBE Lockers – Coming Soon
ZUBE Lockers – once you have placed your order, you will be allocated a pin number and locker to drop your Zube bag in. Once received, your ZUBE bag will be collected and returned clean to your locker 48 hours later.
For a list of all drop off/pick, collection & delivery options and locations please visit our location page; studentlaundry.co.uk/locations
ZUBE gives you full control of how your laundry is done. When you Sign Up, you will be asked to set your preferences. These will be used for all future orders, unless you change them.
You can easily change these inside your ZUBE Account.
Important! Please check the care labels on your clothes first.
Water Temperature Options
● Cold: Best for items that just need freshening up and have no stains. Safe for all washable items.
● 30°C (Most Popular): Ideal for most items that have light stains.
Detergent Options
● Ariel Biological: A powerful detergent known for great stain removal.
● Fairy Non-biological: Perfect for sensitive skin or allergies.
● Smol Non-biological: Vegan, cruelty-free, eco-friendly, and 100% plastic-free.
● ZUBE Mega Deal: Fill your Zube bag with as much laundry as you can (as long as the zip closes). Your items will be washed based on your preferences and tumble-dried on medium heat.
● ZUBE Super Steam: This includes everything in the Mega Deal, plus we’ll steam iron your clothes and return them folded or on hangers depending on the item (excludes formal shirts).
● ZUBE Special Care: For items that need special attention, like hand-wash-only, do not tumble dry or low tumble dry. Also good for delicate fabrics like wool & silk.
● ZUBE Super Dry: For items that require dry cleaning. All items will be cleaned and steam pressed – returned back on hangers.
Wet Cleaning is an environmentally friendly, safe, and effective alternative to traditional dry cleaning. It uses biodegradable detergents and no harmful chemicals, so your clothes stay clean and the environment stays green.
Each clothing item has a Care Label—a small tag with washing and drying instructions.
Following these instructions helps protect your clothes. ZUBE can wash your clothes according to your preferences, but if some items need special care, it’s important to double-check the labels before placing your order.
There is no need to check care labels for towels, bedding, underwear, socks and other small items – only your larger pieces of clothing.
Please see below our care label guide for help and tips.
ZUBE LAUNDRY BAGS
This bag is for underwear.
● All personal underwear must be placed inside the mesh bag, zipped up, and placed inside your Zube Bag.
● The bag won’t be opened until after it’s been washed, ensuring your privacy and our safety.
The bag counts toward your laundry allowance and must fit inside your Zube laundry bag
This is for Special Care items.
● If you have any items needing special care (like hand-wash or low-heat drying), put them in this bag and note it on your order.
● The bag counts toward your laundry allowance and must fit inside your Zube laundry bag.
These bags are for items in the Super Dry and Super Steam services where items are pressed and returned back on hangers.
This bag should be handed over or placed separately to your ZUBE laundry bag. Please do not put it inside your laundry bag.
You can buy replacements directly from your Zube Kiosk.
● Replacement mesh bag: £1
● Replacement Zube Bag: £4
● Note: Only ZUBE bags can be used for our services.
ZUBE LOCATION & MISC
Your clothes will be cleaned at our modern, state-of-the-art laundry facility located in Newcastle.
● You’re welcome to visit us anytime. We even have a free ZUBE Community Area that you can use while you’re here!
Absolutely!
Here are just a some of the ways ZUBE is leading the way and setting new hygiene standards in our industry:
● All ZUBE laundry operatives wear personal protective gloves, masks, and hair nets as standard.
● All ZUBE machines are disinfected daily
● All works surfaces and ZUBE laundry bags are sanitised before returning back to you.
ZUBE leads – taking sanitation and hygiene to a whole new level.
ZUBE has robust safeguard measures in place to minimise the possibility of lost items. ZUBE’s advanced 4K CCTV and barcode scanning technology leads the way in laundry security innovation.
ZUBE was founded by a leading textile care veteran with over 30 years experience in advanced fabric and textile care processes. All ZUBE processes and practices have been meticulously designed to ensure high quality standards. Your designer labels are safe with us!
CANCELLATIONS & CHANGES
Yes, you can make changes or cancel your order until 2pm on the day of placing the order
After 2pm the system will lock in your order. If you have trouble contact us by email: hello@studentlaundry.co.uk
COMPLAINTS
We’re sorry to hear that! Please email us directly at hello@studentlaundry.co.uk with your name, account details and outlining what issue you have. Please allow 14 working days for complaints to be investigated.
Feel free to get in touch using our Contact Form for any additional questions or concerns!