TERMS & CONDITIONS…

Definitions:

We/Us = Zube

You/Your = you, the student/customer/person using Zube

Zube Bags:

Small Mesh Bag – for smalls/personal items. Items placed inside this bag will not be directly handled until after they have been cleaned.
Large Mesh Bag: for 1 item which will be dry cleaned and which forms part of your Zube laundry bag allowance. 
Standard Laundry Bag: All items, including Mesh Bag must be placed inside the Standard Laundry Zube Bag, and will contribute towards the total bag allowance.

Service Standards:

Please note, all items in the Zube Mega Bag will be machine washed using your chosen water temperature and tumble dried on a medium heat. If any item cannot be safely washed and dried in this manner, please select the Zube dry clean option. We cannot be held responsible for any damage that may result from not selecting the correct service and options

It is your responsibility to ensure:

● All pockets are checked before handing over laundry bag to us. We cannot be held responsible for items left in pockets
● You have selected, and double checked you have ordered the correct services from us, before handing over your laundry bag to us
● If you have made a mistake on your order, you let us know as soon as possible
● Items are placed inside the correct laundry bags before handing it/them to us
● Your laundry bag is secured before handing it over to us
● Your laundry bag is not overfilled or unable to close. This may lead to your laundry being refused or you being asked to remove items.
● Your laundry is handed over in a Zube provided bag only. Any other bag may be refused.
● Your laundry bag stays in good condition and fit for purpose. Spare/Replacement Zube laundry bags may be purchased from us. Please visit our Q&A’s page for costs.
● You treat our Zube staff with respect, and they will do the same in return. Abuse will not be tolerated and could lead to the suspension of you using our services.
● Your items are handed over in reasonable condition. Zube will not check for pre-existing damage to items, and therefore, cannot be held liable for such.
● You have checked you have selected the correct pick-up dates at the time of ordering.
● You choose the correct detergents, and options to suit your requirements and skin type.

It is our responsibility to ensure:

● Your laundry is collected, cleaned and returned to the best of our standards.
● Your information is kept private and confidential. 

Zube cannot be held liable for:

● Any lost items 
● Any damage to your items caused by selecting an unsuitable service for your order. We advise care labels are checked before ordering
● Any skin allergies/rashes, or other injury caused by detergents, or other chemicals used during the cleaning process. 
● Pre-existing damage or wear and tear. Items are not checked for such.

No collections:

We will keep your order for a maximum of 4 weeks after which we reserve the right to dispose of as we deem appropriate, if not collected.

Payments/Cancellations/Refunds

● Please let us know before 2pm on the day of placing your order if you would like to reschedule or cancel your order. After 2pm, your order will be locked in, and you may still be charged
● We will take payment at the time of you placing your order. Payments are non-refundable. Refunds are at our discretion.
● All prices are estimated and subject to change. We reserve the right to adjust pricing and will notify you of any changes before proceeding.
● If we arrive at your student accommodation for a scheduled collection and you do not show up, a £10 no-show fee will be charged.

Pick up & Drop off:

● We will do our best to ensure your order is collected and delivered according to your requests. However we cannot be responsible for consequential losses as a result of unexpected and unforeseen circumstances outside of our control

Delivery Times

We deliver your laundry within 24 hours of collection. However, please note:
● Orders placed or collected on Fridays will be returned on the following Monday (or the next working day if Monday is a public holiday).
● Weekend collections and deliveries are not available.

Intellectual Property

The content on this Website, including text, graphics, images, and logos, is the property of our company and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this Website without our express written permission.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

Limitation of Liability

To the extent permitted by law, the Business cannot be held liable for any direct, indirect, incidental, special, or consequential damages arising out of, or in any way connected, with the use of our services or this Website.

Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses arising out of your use of our services or any breach of these Terms and Conditions.

Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services or this Website at any time without prior notice. We may also update these Terms and Conditions from time to time. Your continued use of the Website after any changes indicates your acceptance of those changes.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of law principles.

Contact Information

● If you have any questions or concerns about these Terms and Conditions, please contact us via our Contact Us page, or email: hello@studentlaundry.co.uk.
● Any complaints must be sent in writing, within 30 days of dispute to: hello@studentlaundry.co.uk and must include your order and details. Please allow up to 15 working days for your complaint to be investigated.

Zube Laundry Subscription Plans

For reference and verification, our driver will take a timestamped photograph of your student accommodation during both collection and delivery attempts.

Zube Laundry subscription plans are valid for 12 months from the date of purchase.

In the event of any unused orders within your subscription period, these may be transferred to a friend or another person.

All free dry clean items included in your subscription will be either dry cleaned or wet cleaned, at Zube’s discretion.

Zube reserves the right to determine and use whichever cleaning process we deem appropriate.

Free dry cleans must be used with each order and cannot be carried over to future orders.

All duvet cleans must be used within each academic term period as outlined below:

September – December
January – April
April – July
If not used within the relevant term, they will expire (“If you don’t use them, you lose them”).

Any failed collection (where you are unavailable or do not present your laundry as scheduled) will result in the loss of one order from your subscription.

In the case of a failed drop-off, our driver will wait a maximum of 10 minutes at your registered delivery location. After this time, the driver will leave, and you will be required to rearrange delivery, which may incur a penalty charge.